Frequently Asked Questions
Please review our Frequently Asked Questions in its entirety;
by inquiring on a project you are agreeing that you’ve read each column.
For any unanswered questions, contact us.
How do I get started with my project?
All projects under $500 must be paid in full in order for our team to began working on your project. Any project over $500 requires a non-refundable 50% deposit before project can began its creative process. Remaining final balance shall be paid upon finalization of project, before web design is released to owner and before any print work is sent off to production (printing, shipping and final files). Special payment plans can be issued upon request only but please know that we cannot began your project until at least 50% of your project is paid. All projects can be paid with any major credit/debit card via our online invoicing system. We currently do not accept Paypal. When you are ready to get started, provide your name and email address so an invoice can be sent directly to you.
What is your standard turnaround time?
Our standard turnaround time for digital designs are up to 21 business days. Web design can take up to 6 weeks for completion depending on how soon you can provide allcontent needed. All branding packages can take anywhere from 2-8 weeks depending on how fast you provide all content for the services apart of the package. Rush fees are permitted for faster turnaround service. If turnaround time has to be extended, we will inform you via email.
How will I keep in contact with your staff during this process?
For security reasons on both our (Luxx Media Group, LLC) end and the clients end, we strongly advise all communication to be via email only. This is to ensure we both know exactly verbatim what is going on with your project. Phone calls are accepted but will still need to be documented via email which is why it is highly recommend.
How far in advance do I need to book my project?
All projects should be requested at least 2-5 weeks before deadline to ensure your project will be done on time. We began booking projects up to 2 months prior to current month.
How many proofs come with my design?
All logo projects are presented with up to 4 proofs to choose from. Only 2 free revisions are included in all digital designs. Anything after 2 revisions results in an additional changing fee. Web projects receive 1 free revision and anything after results in additional changing fee.
Can I replace items in my package?
Yes! You certainly can, as long as it is the same or close in value, there is no problem with swamping out services. For example, if you already have a custom logo but still want the Luxx package you can add an additional social media ad or 500/1000 hang tags or flyers instead of the 250.
In what formats will I receive my files?
All finalized logo files will be sent in JPG, PNG, PDF and EPS (if requested). Any other marketing material will be sent as JPEG files. PSD flat files can be requested.
Do I own my logo after it is complete?
Yes! You own all copies of your logo except the PSD or AI file, those files are solely property of Luxx Media Group, LLC. If for any reason you need those files for a printer/manufacturer, we will send the files to them personally please just provide the contact information (ie. email address).
What website hosting platforms do you use?
Over 85% of all our websites are created and loaded onto the #1 e-commerce solution Shopify. Shopify plans start at $29/per month. WordPress and Wix sites are designed by request only. Once Shopify sites are completed and final payment is made, we transfer the account to your full ownership where you can access the entire backend of your website. You would need to pay for your WordPress or Wix hosting first, before we can began designing.
What's the difference between a text logo and image logo?
Text based logos are an unlimited font only based logo that can include characters such as a hashtag, exclamation point and simple shapes such as a line or circle (i.e. FedEx, Sony, Marvel). Image logos have a graphic image incorporated along with an unlimited font choice (i.e. Starbucks, Wendy’s, BMW).
Do you revamp/redesign websites that you didnt create?
Yes! We’d love to give your website the perfect face lift! Please keep in mind we only work with WordPress, Wix and Shopify hosting platforms. Redesign pricing varies, please email for more information.
Do you offer apparel printing?
Unfortunately, we do not offer tee shirt (or any apparel) printing. Design only.