Terms & Conditions

Please read carefully through the Terms & Conditions associated with Luxx Media Group, LLC.

 

All services and projects provided by Luxx Media Group are specifically connected by terms and conditions to manage expectations and outcomes, and protect both you “The Client” and “Luxx Media Group". By reading these TAC and paying your invoice for your project, you are agreeing to the sole conditions of our business.

Please understand that at any time, Luxx Media Group has the right to change and/or edit our Terms & Conditions and pricing without notice.

Any projects started on before the adjusted price change (or TAC) will continue to remain as is.

We have the right to decline any project or client at any moment for any reason.

Proofs & Final Files


No final artwork or files without watermarking will be delivered until final invoices are paid in full. Draft files (revision files, unselected logo proofs, premium paid fonts and themes, .PSDS,) remain the property of Luxx Media Group. Once logo is complete, all files needed will be emailed to client within 72 hours of final agreement. Client has the right to own the following files given upon completion: JPEG, PNG, PDF and EPS/PSD (upon request and additional fees).




Website Content


All client content and images for any project shall be written and completed via our website questionaire form. We are not responsible for any misspellings, bad grammar, explicit language or missing information that was not originally given during initial content email. If for any reason additional data entry is needed and client does not have content, Luxx Media Group cannot go further until received.




Quality Images


Luxx Media Group has the right to decline any project that does not provide the appropriate professional photography needed to create a visually appealing brand identity. All clients must have high quality images ready and edited by photographer for branding usage. If for any reason client does not have professional photos, we can provide high quality stock images for your company for an additional cost.




Password Privacy


Luxx Media Group agrees to respectfully keep all client information private and secure. Because we deal with client passwords, emails, and login information for various other websites, we will refuse to share any information with anyone other than you. That goes for family members, spouse, children, co-workers, etc. No username or password will ever be used for more than what it is intended for.





5.png
6.png

Client Communication


All communication with Luxx Media Group shall be done strictly via email or by phone. All phone calls are by appointment only and we’d still needthe conversation written via email as well. It is important to protect our brand and you, the client, by having written documented communication at all times to ensure both parties are still in agreement and there are no misunderstandings. Please allow up to 72 hours for a response from our team, if for any reason you have no response within that time frame please resend your email or contact via phone. We do not respond to any clients after business hours [Monday – Friday 10AM- 7PM EST] and we do not respond on weekends for any reason except emergency web hosting issues or tracking numbers. If for any reason, client does not communicate with our design team after 3 months, a 30% interest fee is attached to their final invoice in order to complete services. After a year of no communication with client, all services are deemed incomplete and service is no longer available.




Turnaround Times


All turnaround times with LMG may vary at any time. Logo design turnaround times are up to 15 business days, depending on the current workload volume. Web design, depending on how fast the client can provide ALL content for the website takes 2 – 6 weeks of completion. Social media flyers take 2 – 5 business days of completion. Packages vary depending on the volume of Luxx Media Group and the time it takes the client to provide ALL detailed information for their package. Packages generally take 4 – 8 weeks for completion (and about 2 weeks for Gold package). Any other design inquires shall be given a time frame via email during business hours. If for any reason we need to exceed the client turnaround time, the client shall be notified.




Client Portal


The Luxx Lounge is the exclusive client portal for Luxx Media clients. More detailed information coming soon.





7.png

Proofs & Final Files


No final artwork or files without watermarking will be delivered until final invoices are paid in full. Draft files (revision files, unselected logo proofs, premium paid fonts and themes, .PSDS,) remain the property of Luxx Media Group. Once logo is complete, all files needed will be emailed to client within 72 hours of final agreement. Client has the right to own the following files given upon completion: JPEG, PNG, PDF and EPS/PSD (upon request and additional fees).




Website Content


All client content and images for any project shall be written and completed via our website questionaire form. We are not responsible for any misspellings, bad grammar, explicit language or missing information that was not originally given during initial content email. If for any reason additional data entry is needed and client does not have content, Luxx Media Group cannot go further until received.




Quality Images


Luxx Media Group has the right to decline any project that does not provide the appropriate professional photography needed to create a visually appealing brand identity. All clients must have high quality images ready and edited by photographer for branding usage. If for any reason client does not have professional photos, we can provide high quality stock images for your company for an additional cost.




Password Privacy


Luxx Media Group agrees to respectfully keep all client information private and secure. Because we deal with client passwords, emails, and login information for various other websites, we will refuse to share any information with anyone other than you. That goes for family members, spouse, children, co-workers, etc. No username or password will ever be used for more than what it is intended for.